Terms and Conditions

Shared foundation

Common Floramis terms

1. Eligibility and accounts

You must provide accurate information when creating or using an account, placing an order, or contacting us. You are responsible for activity carried out through your account and for keeping your device and account credentials secure.

If you are below the age at which you can enter into these Terms in your country, a parent or legal guardian must agree to these Terms and supervise your use of Floramis.

2. Platform identity and the shared Floramis backend

Floramis World, Floramis Walk, and Floramis Focus may use supported Apple or Google platform identity services to authenticate you and connect your app activity to the shared Floramis backend. The exact identity service depends on the app, device platform, and current build.

Your account may connect progress and features across more than one Floramis app. Product-specific permissions and data remain governed by the schedule for the app that uses them.

3. Acceptable use

Use Floramis lawfully and for its intended personal purpose. Do not:

• interfere with, disrupt, overload, or attempt unauthorised access to an app, website, account, server, or network;
• impersonate another person or misrepresent your identity;
• use abusive, unlawful, infringing, deceptive, or harmful content in profiles, groups, or other social features;
• circumvent security, access controls, purchase rules, or product limits; or
• copy, modify, reverse engineer, decompile, or extract Floramis software except where applicable law expressly permits it.

4. App licence

Floramis grants you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use supported Floramis apps on devices you own or control, solely for their intended purpose and subject to these Terms and the rules of the app store through which you obtained the app.

The apps are licensed, not sold. Floramis and its licensors retain ownership of the apps, characters, artwork, software, text, graphics, brands, and other materials. These Terms do not transfer intellectual-property ownership to you.

We may provide updates, corrections, or new versions. Some features may stop working if an app, operating system, platform service, or device is no longer supported. A separate end-user licence agreement may apply if one is presented before download or required by an app-store platform.

5. User content and community features

If a Floramis feature lets you submit a display name, profile image choice, message, group information, image, or other content, you remain responsible for that content. You grant Floramis a limited licence to host, process, display, and transmit it only as needed to operate, secure, and improve the feature.

We may remove content or restrict access when reasonably necessary to protect users, enforce these Terms, comply with law, or maintain service integrity.

6. Service availability and changes

Floramis services may depend on internet access, compatible hardware, supported operating systems, Apple or Google platform services, permissions, and third-party infrastructure. We may maintain, update, suspend, or change a service where reasonably necessary. We do not promise that every feature will remain available on every device or platform indefinitely.

7. Suspension, termination, and account deletion

You may stop using Floramis at any time and may request account deletion through the available in-app or support process. We may suspend or terminate access if you materially breach these Terms, create risk for other users or Floramis, or where required by law.

Account deletion or termination may remove access to profiles, app progress, connections, groups, and other digital state. It does not cancel an already accepted Store order or remove records that Floramis must retain for legal, accounting, fraud-prevention, dispute, or security purposes.

8. Privacy

Our Privacy Policy explains how the shared Floramis backend and each product lane handle personal data. Our PDPA Notice explains additional Singapore data-protection rights and obligations.

9. Disclaimers and liability

Floramis services are provided with reasonable care, but digital services can be interrupted and results from scanning, activity, focus, or progression features may not always be complete or accurate. Floramis Walk is a gamified activity experience, not a medical device or medical service. Floramis does not provide medical, health, or professional advice.

To the maximum extent permitted by law, Floramis is not liable for indirect, incidental, special, or consequential loss arising from your use of Floramis products or services. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

10. Changes, governing law, and contact

We may update these Terms from time to time. The version shown when you place an order applies to that order. For ongoing digital services, an updated version takes effect when posted or otherwise communicated, subject to applicable law.

These Terms are governed by the laws of Singapore. The courts of Singapore have jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere.

Questions about these Terms may be sent to support@floramis.com.

Product schedule 1

Floramis World

Floramis World includes plant scanning, Florami discovery, maps, gardens, world state, progression, and related account features.

• Plant scans and location-dependent features can be incomplete or inaccurate. Do not rely on Floramis World to identify whether a plant is safe to eat, touch, administer, or expose to a person or animal.
• You control whether to provide camera, image, and location access through your device settings. Some scanning, geotagging, and map features will not work without those permissions.
• World progress, gardens, discoveries, and entitlements may be connected to your Floramis account and shared backend state.
• Any World purchase or paid entitlement is also subject to the purchase terms shown by the relevant app store or checkout surface.

Product schedule 2

Floramis Walk

Floramis Walk uses activity data to support gamified progression and plant growth.

• Walk may request permission to read step-count data from Apple HealthKit or Android Health Connect. You can refuse or revoke that permission in your device settings.
• Step counts can differ between devices, platforms, and data providers. Rewards and progression are based on the data made available to the app and are not guaranteed to match another device or service.
• Floramis Walk is intended for general wellbeing and entertainment. It is not a medical device, fitness prescription, diagnostic service, or substitute for professional advice.
• You are responsible for deciding whether an activity is appropriate and safe for you and your surroundings.

Product schedule 3

Floramis Focus

Floramis Focus connects compatible Florami figures and mobile devices to focus sessions, profiles, connections, groups, and events.

• Some features require compatible NFC hardware, a supported operating system, platform identity, permissions, and connectivity. Current requirements and verified interruption behaviour belong in the Floramis Focus FAQ.
• NFC identifiers and Florami identity are used to recognise compatible figures. Do not alter, clone, or use identifiers to obtain unauthorised access, rewards, or account state.
• Session results depend on device state and user actions. Calls, movement, backgrounding, permissions, power management, connectivity, or platform changes may pause, interrupt, or end a session.
• Display names, profile choices, connections, groups, and events must follow the acceptable-use rules in these Terms.

Product schedule 4

Floramis Store and pre-orders

Orders and payment

Prices and availability are shown on the product or checkout page. Unless checkout states otherwise, payment is collected in full when you place your order. Your order is accepted when we send an order confirmation. If we cannot accept or fulfil an order, we may cancel it and refund the affected amount to the original payment method.

Pre-orders and estimated delivery

Some Floramis products are offered as pre-orders. A shipping or delivery window is an estimate, not a guaranteed date. Product development, manufacturing, customs, carriers, or other events may change that estimate. If a material delay occurs, we will provide an update using the contact details supplied with your order.

Random assortment and product contents

Florami characters and Base or Alter variants may be randomly assorted. Selection is not available unless a product page expressly says otherwise.

The following assortment applies to the Series 1 offers described below:

• A sealed Series 1 box has a 10% chance of containing an Alter variant.
• Across ordinary sealed Series 1 boxes, Cosmo appears in 1 out of 24 boxes, or approximately 4.17%.
• The sixth box in an Expeditioner's Pack has a 25% chance of containing Cosmo and a 75% chance of duplicating one of the Pack's other five characters.
• Because both boxes in an Adventurer's Duo are selected uniformly from the same Expeditioner's Pack, a Duo has a 5% chance of containing a duplicate character.

• Solo Expedition: one randomly assorted Florami.
• Adventurer's Duo: two randomly assorted Floramis selected from the same Expeditioner's Pack. They are usually different, but duplicates are possible.
• Expeditioner's Pack: six boxes containing at least five unique characters. The sixth box contains either a duplicate or Cosmo, according to the assortment described on the product page.
• Florami Carrying Case: sold separately unless an offer expressly states that it is included.

Product images are illustrative. Minor differences in colour, finish, packaging, or app presentation may occur without changing the product's essential characteristics.

Shipping, taxes, and duties

Available destinations, delivery methods, and shipping charges are shown at checkout. You are responsible for providing a complete and accurate delivery address. Taxes, import duties, and customs fees are handled as stated at checkout or required by the destination country. Where checkout does not say they are prepaid, the recipient may be responsible for them.

Cancellations, returns, and refunds

If you need help with a cancellation, return, or refund, contact support@floramis.com. Contacting us does not automatically guarantee that a request can be approved. We will assess requests under applicable law, the condition and fulfilment status of the order, and any policy shown when the order was placed.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including mandatory consumer protections that apply to you.

Damaged, defective, or incorrect products

Please contact us promptly if a product arrives damaged, defective, or materially different from your order. Include your order number and clear supporting information so we can assess the issue. Any remedy will be provided in accordance with applicable law and the order's circumstances.